Privacy Policy

Last updated on [November 22, 2023]

This Privacy Notice describes how Moten Inc.  and our affiliates (collectively, “Moten,” “we,” and “us”) collect, use, disclose, transfer, store, retain or otherwise process your information when you (whether you are a person acting on behalf of yourself or a person acting as a sole proprietor or on behalf of another business) apply or sign up for a Moten account and other services through Moten’s website or applications (collectively, “Services”).

This Privacy Notice applies to information collected in connection with your access to and use of our Services. Please read this Privacy Notice carefully.

By continuing to interact and use our Services directly or indirectly, you are consenting to the practices, policies described in this Privacy Notice.

Our Privacy Notice explains:

• Information we collect about you

• How we use your information

• When and with whom we share your information

• Cookies and other similar automated technologies

• How long we keep your information

• Security

• Changes to this Privacy Notice

• How to contact us

Information We Collect About You

We use your data to develop and ensure Moten’s products and services work better for you and for others. This describes what data we collect about you (which can vary depending on jurisdiction).

Information You Provide

Moten uses data you input into our system when you open, register and use a Moten account. Examples include but are not limited to: first and last name, email addresses or phone numbers, information that identifies who you are, transaction information and any other data you give us.

We collect information you provide when you:

• Make a request to receive information about Moten or our services/products.

• Apply or sign up for a Moten account or other Services.

• Go through our identity or account verification process, authenticate into your account, communicate with us, upload content, or otherwise interact with the Services.

Specifically, we collect the following categories of information:

• Information you provide, such as suggestions for improvements; referrals; or any other actions you perform on the Services.

• Internet or other electronic network activity information, which includes information about how you use and interact with our Services, including your access time, “log-in” and “log-out” information, browser type and language, the domain name of your internet service provider, other attributes about your browser, any specific page you visit on our platform, content you view, features you use, the date and time of your use of the Services, your search terms, and the website you visited before you visited or used the Services;

• Online identifiers?(e.g., information you use to log in to your account), Internet Protocol (“IP”) address, and unique personal identifiers (including device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number; unique alias, and other identifiers);

• Professional or employment-related information, such as information you provide about your business (e.g., appointments, staffing availability, and contact data) and your employees (e.g., job titles, images, hours worked and other timecard data);

• Inferences?drawn from any of the information above to create a profile about you that may reflect, for example, your preferences, characteristics, and behavior, including for account security purposes or to enhance our Services to you.

• Identification Information, such as:

• Name, email address, postal address, signature, and phone number;

• For Business Account users only, a driver's license, social insurance number, or other government-issued identification.

Information We May Collect About Personal Account Users

We also obtain information about Personal Account Users when they transact with businesses through their use of Moten’s products, for instance when they schedule an appointment, or receive an invoice. The data we collect will vary depending on how you use our products and services and which products and services you use. The data may include:

• Identification Information. name; email address; mailing address; phone number; government-issued identification; or other historical, contact, and demographic information, and signature.

• Location Information.

• Use Information. Information about how you transact with businesses using our Services, including access time, “log-in” and “log-out” information, browser type and language, country and language setting on your device, IP address, the domain name of your Internet service provider, other attributes about your browser, mobile device and operating system, features you use, and the date and time of use of the Services.

• Other Information you voluntarily provide or that you input into Moten’s systems. For example, suggestions for improvements; notes you take, or any other actions performed using Moten.

How we use your information

We use your data to make sure the product offerings work, help you log in to your account, verify who you are, secure your data, fight fraud, follow the law, enforce our agreements, figure out what new products we can develop, and market products to you that we think could make it easier for you to run your business.

We may collect, use and share, information about you for the following reasons:

Performing, improving and developing our services

• Delivering the information and support you request, including technical notices, security alerts, and support and administrative messages such as to resolve disputes, collect fees, and provide assistance for problems with our Services or your Moten account;

• Developing new products and services;

• Displaying your historical appointment information;

• Improving, personalizing, and facilitating your use of our Services;

• Providing, maintaining and improving our Services, including our website; and

• Otherwise providing you with the Moten products and features you choose to use.

Communicating with you about our services

• Sending you surveys and getting your feedback about our Services.

• Providing information about and promoting our Services and third-party services to you.

• Sending you information we think you may find useful or which you have requested from us about our products and services.

Protecting our services and maintaining a trusted environment

• Conducting investigations, complying with and enforcing applicable laws, regulations, legal requirements and industry standards, and responding to lawful requests for information from the government or to valid legal process;

• Contacting you to resolve disputes, collect fees, and help you with our Services;

• Debugging to identify and fix errors that impair how our Services function;

• Making sure you follow our Terms & Conditions or applicable agreements or policies;

• Investigating, detecting, preventing, recovering from or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited, malicious, or illegal activities, or to otherwise help protect your account;

• Protecting your, our, our customers', or your customers' rights or property, or the security or integrity of our Services;

• Verifying or maintaining the quality and safety of our Services; and

• Verifying your identity

Advertising and marketing

• Marketing our Services to you; and

• Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and select partners.

When and with whom we share your information

We may share the personal information described “Information we collect about you” section with the following categories of service providers and third parties:

With other users of our services with whom you interact

• With other users of our Services with whom you interact through your own use of our Services. For example, we may share information with your customers when you make an appointment using our Services.

With our service providers

• With service providers who help us provide, maintain, and improve our Services (e.g., vendors who help us with fraud prevention, identity verification, and fee collection services) and other entities that help us provide the Services;

 

Cookies and other similar technologies 

Digital cookies and similar technologies help us make our services better to use by doing things like recognizing when you've signed in, analyzing how you use our services so we can make them more useful to you, giving you a more personalized experience, and making our ads to you work better.

We use these automated technologies to collect your device information, internet activity information, and inferences as described above. These technologies help us to:

• Remember your information so you do not have to re-enter it;

• Track and understand how you use and interact with our online services and emails;

• Tailor our online services to your preferences;

• Measure how useful and effective our services and communications are to you; and

• Otherwise manage and enhance our products and services.

How long we keep your information

We keep your information as long as you keep using our products and services. After that, we keep it for as long as we need it to ensure business necessities and continue without interruption.

We generally keep your information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, even after you deactivate your account, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with various stakeholders.

Security

We take security of your data seriously and use best practices to keep your data safe. No business can ever guarantee hackers won't be able to break into our site(s) however security and protection of your data is given the highest priority.

Your information is stored on Amazon Web Services, a third-party service provider.

For more information about our security practices, please contact info@moten.ca

Changes to this privacy notice

We may amend this Privacy Notice from time to time by posting a revised version and updating the “Effective Date” above. The revised version will be effective on the “Effective Date” listed. We will provide you with reasonable prior notice of material changes in how we use your information, including by email if you have provided one. If you disagree with these changes, you may cancel your account at any time. If you keep using our Services, you consent to any amendment of this Privacy Notice.

Contact

You can contact our privacy team with any questions or concerns at the address below.

Please contact our privacy team with any questions or concerns regarding this Privacy Notice:

Moten Inc.,
330 5th Ave S.W.,
Calgary, AB T2P 0L4 CANADA
info@moten.ca

If you have any questions or concerns regarding our privacy notice, or if you believe our privacy notice or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with our privacy team listed above. We will respond to let you know when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.